Product Support Policy
Item support is a service provided by us, Dear Store, for free for next 6 months of purchase date. During those 6 months, we hope to be available to provide the item support services we’ve set out on this page. Response times can vary depending on the volume of inquiries, the nature of the request.
Read the item documentation first
Many support queries and technical questions is already answered in supporting documentation.
What's included in item support
- Technical questions about the item's built-in features and functionality.
- Assistance with reported bugs and issues.
- Help with included third party assets.
- Provide some guidance on the way the item is designed.
During the item support period, we hope to be available to answer your general questions about the item and how to use it. For example, how do I get my homepage to look like the one in the preview? The response to this type of question can come in various formats including directing you to an already documented response.
What's not included in item support
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting us to see if we privately offer paid customization services.
You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on YouTube. If you’re after installation services, you can ask the us if we privately offer paid installation services.
We are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.
